Keep Yourself Informed

Check the bulletin board in the Copy Room daily

Check phone slips at least twice daily or more frequently

Check personal mailboxes once daily

Monthly newsletters are placed in your mailbox on the first Monday of the month

Inform HR of any changes to address, phone number, etc

Fax Cover Sheet

Hours of Work

Calling Out Procedure

Request Time Off Procedure


Getting Started

Pre-employment Requirements

Complete and submit all required personnel file documents to HR

Thoroughly read your Employee Handbook

Sign up for and complete mandatory trainings at CPR STAT

Complete in-house trainings with HR

HIPAA, Bloodborne Pathogens, and Client Rights       

Have your Advantage Behavioral Healthcare, Inc. picture ID made

Complete New Hire Orientation

Complete in-field observation with current Qualified Professional





Getting Started
Professional Phone Etiquette

You must have a working cell phone in your possession at all times

Your outgoing voicemail message must be professional

no “music while you wait ring tones” or any other distracting music

It is highly recommended that you identify yourself by first and last name, followed by a professional outgoing message

   “You have reached the voicemail of (your name here). I am unable to take your call at this time, so please leave me a message and I will return your call at my earliest convenience. Thank you”.

Getting Started

Referral Process

Admissions Paperwork


Person Centered Plan/Admission Form


Discharge Process

Emergency Information

Emergency Information Card

per Consumer


Consumer’s Name


Phone Numbers

Medication List


This information should remain in your glove box at all times. You may choose to make an additional copy of the crisis plan and contact numbers to use as the emergency information card.



Crisis Response

During business hours, Qualified Professional is the first responder for their consumers.


The after hours crisis number is 1-800-672-8255


Both you and your consumer should use the after hours number in the event that it is after hours and you are experiencing an immediate emergency


If your consumer is ever in danger to himself/herself or a threat to anyone else, call 911 immediately

Crisis Response

What do I do during a Crisis?

Remain calm

Assess the situation

What does the client perceive is happening

Access the crisis plan

If you are unable to de-escalate the situation, call the QP supervisor immediately

If you are unable to contact the QP Supervisor, call the crisis pager immediately

If your consumer threatens to hurt himself/herself or anyone else, call 911 immediately and then notify the QP Supervisor and next of kin.



Parts of a PCP

Face sheet

Treatment team members

Interviews – personal, family, professional


GAF – Axis V


Action Plan – goals

Crisis Plan

Crisis Response



You are required to complete supervisions each month with Qualified Professional Supervisor


Group Supervision  - Staff Meetings

Calendar of meetings


Individual Supervision - QP